bq111's Privacy Policy

bq111 is an online casino and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how bq111 collects, processes, stores, and protects your personal information when you use its website (bq111.lat) and related services ("Platform").

By registering an account, logging in, or using any service on this Platform, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which apply equally.

bq111 collects the following types of information in order to provide safe and reliable services:

2.1 — Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for identity verification)
• Mobile number and email address
• Address and postal code

2.2 — Account & Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Information linked to your payment method (partial details for bKash, Nagad, Rocket, Upay, or bank account)
• Bonus and promotion usage records

2.3 — Technical Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Cookies and session data
• Login times and activity logs

2.4 — Gaming Behavior Information

• Game session history, bet amounts, and results
• Preferred game categories and providers
• Responsible gaming settings (e.g., deposit limits, self-exclusion)

bq111 collects information in the following ways:

• Directly provided information: Information you provide when registering an account, logging in, completing identity verification, or contacting support.
• Automatically collected information: Technical information collected automatically via cookies, web beacons, and server logs while you use the Platform.
• Via third parties: Information received from payment providers or identity verification services, used only for the purposes for which it was obtained.

Collected information is used only for the following legitimate purposes:

4.1 — Service Delivery & Operations

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and bonuses
• Keeping gaming and betting services running

4.2 — Security & Fraud Prevention

• Protecting accounts and preventing unauthorized access
• Detecting and preventing fraudulent activity
• Conducting anti-money laundering verification processes

4.3 — Responsible Gaming

• Monitoring your gaming habits to detect problematic behavior
• Providing self-exclusion and limit-setting features

4.4 — Customer Support

• Providing support via live chat and email ([email protected])
• Resolving complaints and requests

4.5 — Service Improvement

• Improving Platform performance and user experience
• Identifying and resolving technical issues

bq111 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Minimum necessary information shared with bKash, Nagad, Rocket, Upay, or banking authorities to process transactions.
• Identity verification services: Shared with trusted service providers to complete KYC (Know Your Customer) processes.
• Legal obligations: In response to a lawful order or notice from a competent court or authority.
• Technology partners: Technology service providers required to operate the Platform, who are bound by strict confidentiality agreements.
• Corporate changes: In the event of a merger, acquisition, or asset transfer, though this Policy will remain in effect.

Any third party that processes data on our behalf is contractually obligated to provide the same level of protection as this Policy.

bq111 uses cookies to ensure the Platform functions correctly. Cookies are small text files stored in your browser.

6.1 — Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, verify security, and remember language preferences.
• Functional cookies: Help remember your personal preferences and settings.
• Analytics cookies: Used to analyze Platform usage and improve services.

6.2 — Cookie Controls

You can control or decline cookies through your browser settings. Please note that disabling essential cookies may cause certain Platform features to not work properly.

bq111 applies industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Your password is never stored directly — it is converted using a strong cryptographic hashing method.
• Access Controls: Only authorized staff are granted limited access to information on a need-to-know basis.
• Security Audits: Regular security audits and vulnerability assessments are carried out.
• Data Backups: Information is backed up on secure, encrypted servers.

While we apply the highest level of protection, no method on the internet is 100% secure. If you notice any suspicious activity, please notify our support team immediately.

bq111 retains your personal information for as long as:

• Your account is active and the information is needed to provide services.
• It is needed to meet legal obligations and resolve disputes.
• Required by anti-money laundering regulations for a prescribed period.

Even after an account is closed, certain information may be retained for a limited period to fulfill applicable legal obligations. Once that period ends, the information is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to request your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, please contact us at: [email protected]. Our support team is available 24/7 in Bengali and English.

bq111 provides services only to users aged 21 and above. We do not knowingly collect personal information from minors. Age is verified during the registration process.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

The bq111 Platform integrates third-party services such as game providers and payment processors. These third parties have their own privacy policies, and bq111 is not responsible for their data practices.

We require all third-party partners to comply with strict data protection standards. Even so, you are advised to review their policies before using those services.

To operate our services, your information may in some cases be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• The receiving country or organization provides adequate data protection.
• Appropriate contractual safeguards are in place for the data transfer.
• The relevant parties are committed to providing the same level of protection as this Policy.

bq111 may update this Privacy Policy from time to time. For any significant changes:

• The updated version will be published on this page.
• Where necessary, you will be informed via email or a Platform notification.
• Continuing to use the Platform after changes have been made will be considered acceptance of the updated Policy.

We recommend that you review this page regularly to stay informed about the latest Policy.

For any questions, concerns, or requests related to your data rights under this Privacy Policy, please contact us:

We aim to resolve all requests as quickly as possible. Your privacy and trust are our highest priority.